Nike.com orders can be returned for any reason within 30 days of the shipping date. After 30 days, product can be returned if unworn and unwashed. Some exceptions apply.
If your package did not include a prepaid return label, start your online return by clicking the button below and following the on-screen prompts.
After you set up your return, you'll receive a pre-addressed return label that you can use to ship your product back to us. Join Nike+ to receive a free prepaid return label.
Most Nike.com orders include a return form and free prepaid return label in the box. Please fill out the form and place it in the box with your order, stick the label on the box, and drop it off at any UPS location.
Bring your packing slip or order number to a Nike store.
Please note that Nike stores cannot refund PayPal accounts and may instead offer a gift card at the manager's discretion.
Bring your Nike.com order confirmation email and packing slip with Converse product to a Converse store.
Custom Converse and NIKEiD products can be returned for any reason within 30 days. See the NIKEiD returns policy for more information.
If you wish to exchange your Nike.com order for a different size, color or style, please call us. You can also take your Nike.com order to a Nike store for a refund or in-store exchange.
Please call us to return a Nike.com gift without the gift giver being notified or refunded. We'll help you return the gift for a Nike.com gift card.
Nike stands behind all of its products. If you purchased an item on Nike.com and you believe it's flawed or defective, you can return it to us as long as it was manufactured less than 2 years ago. Follow the online return steps listed above.