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NIKE.COM ORDER STATUS TEXT MESSAGING FAQ

WHY DID I RECEIVE A TEXT MESSAGE I DIDN'T REQUEST?

Another customer may have entered your phone number into our system by mistake. To avoid receiving future text messages, you can unsubscribe from your mobile phone by replying STOP to SWOOSH (796674).

WHY HAVEN'T I RECEIVED ANY TEXT MESSAGES?

Delivery can be delayed if you live in a densely populated area or if your carrier's infrastructure isn't well maintained. Some carriers may have text messages from short codes turned off by default. Check with your carrier for information on how to enable text messages from short codes.

Check supported carriers here.

HOW MUCH DO TEXT MESSAGES COST?

The cost of your text messages will vary depending on your plan and provider, but will likely be your standard text message rates. Contact your mobile phone provider for details.

WHO CAN SUBSCRIBE TO RECEIVE ORDER STATUS TEXT MESSAGES?

Subscribing to text messages is currently limited to Nike+ members with a verified mobile phone number. You must be logged in to subscribe. You can sign up for a free Nike+ membership here.

WHAT IS THE ORDER STATUS TEXT MESSAGING PROGRAM?

Nike.com Order Status is a text message program that allows Nike customers to stay up to date on order related events via text message. Text messages will be sent in addition to emails.

WHICH TEXT MESSAGES WILL I RECEIVE?

The Nike.com Order Status program includes the following messages:

  • Order Confirmation
  • Shipment Confirmation
  • Delivery Confirmation

Future updates may include additional text messages for other order related events.

HOW DO I SUBSCRIBE TO RECEIVE TEXT MESSAGES?

There are a few ways to subscribe:

  • You can manage all of your text message subscriptions in your Nike+ member profile under notification preferences. This includes subscribing, unsubscribing, and changing your phone number.
  • You can also sign up for order status update text messages on the Nike.com order confirmation page.

Please note that you must be logged in and have a verified mobile phone number to subscribe.

HOW DO I UNSUBSCRIBE FROM TEXT MESSAGES?

There are a few ways to unsubscribe:

  • You can manage all of your text message subscriptions in your Nike+ member profile under notification preferences. This includes unsubscribing, subscribing, and changing your phone number.
  • Texting the keyword STOP to SWOOSH (796674) from your mobile phone will unsubscribe your phone number from order status update text messages.

After unsubscribing, you will receive a final text message confirming that your phone number has been unsubscribed as requested.

HOW OFTEN WILL I RECEIVE TEXT MESSAGES?

Order status text message frequency varies by customer purchases. Orders that ship in multiple boxes may result in multiple shipment confirmation and delivery confirmation messages.


WHO ARE THE SUPPORTED CARRIERS?

AT&TSprintT-Mobile USAVerizon WirelessBoost Mobile
CricketMetro PCSU.S. CellularVirgin MobileAdvantage Cellular (DTC Wireless)
Aio WirelessAlaska Communications Systems (ACS)Appalachian Wireless (EKN)Bluegrass CellularCarolina West Wireless
CellComCellular One of East Central IL (ECIT)Cellular One of Northeast ArizonaCellular One of Northeast PennsylvaniaChariton Valley Cellular
Coral Wireless (Mobi PCS)CrossC-Spire (CellSouth)Duet IP (Maximum Communications New Core Wireless)Element Mobile (Flat Wireless)
Epic Touch (Elkhart Telephone)GCIGolden StateHawkeye (Chat Mobility)Hawkeye (NW Missouri)
Illinois Valley CellularInland CellulariWireless (Iowa Wireless)Keystone Wireless (Immix Wireless/PC Man)Mosaic (Consolidated or CTC Telecom)
MTA CommunicationsMTPCS (Cellular One Nation)Nex-Tech WirelessNTelosPanhandle Communications
Peoples WirelessPine CellularPioneerPlateau (Texas RSA 3 Ltd)RINA
Sagebrush Cellular (Nemont)SI Wireless/Mobile NationSimmetry (TMP Corporation)SouthernLincSRT Wireless
Thumb CellularUnion WirelessUnited WirelessViaero WirelessWest Central (WCC or 5 Star Wireless)
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