Nike.com orders can be returned for any reason within 30 days of the shipping date. You can return your order to Nike.com or to any Nike store in the U.S.
Nike.com orders include a return form and free prepaid return label in the box. Please fill out the form and place it in the box with your order, stick the label on the box, and drop it off at any UPS location.
If you did not receive a return label with your order, start your online return by clicking the button below and following the on-screen prompts.
After you set up your return, you'll receive a preaddressed return label that can be used to ship your product back to us (join Nike+ to receive a free prepaid return label).
Bring your packing slip or order number to a Nike store.
Please note that Nike stores cannot refund PayPal accounts and may instead offer a gift card at the manager's discretion.
Bring your Nike.com packing slip or order number with Converse product to a Converse store.
After your return is received, we'll refund your original payment method. Please allow up to two billing cycles for the refund credit to appear on your statement. See Nike refunds for more information.
Most Nike.com (including custom Converse and NIKEiD) purchases can be returned for any reason within 30 days of the shipping date. After 30 days, you can still return your Nike.com purchase for a full refund as long as it hasn't been used. Some restrictions apply.
Customized NIKEiD products can be returned for any reason within 30 days. See the NIKEiD returns policy.
Customized Converse products can be returned for any reason within 30 days.
Purchases made at a Nike or Converse retail store (NIKETOWN, Nike Factory Store, Converse store etc.) must be returned to a Nike or Converse store. See the Nike store return policy for more details.
If you made an online purchase at a Nike store, please follow the Nike.com return instructions above.
If you purchased from an authorized retailer, please contact the store you purchased from to return your product.
Nike stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
Some Nike products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
If you wish to exchange your Nike.com order for a different size, color or style, please call us. You can also take your Nike.com order to a Nike store for a refund or in-store exchange.
Please call us to return a gift without the gift giver being notified or refunded. We'll help you return the gift for a Nike.com gift card.