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NIKE.COM RETURNS

HOLIDAY RETURNS

Orders placed between November 1 and December 22, 2016 can be returned for any reason within 60 days of purchase. More info

Nike.com orders can be returned for any reason within 30 days of the shipping date. You can return your order to Nike.com or to any Nike store in the U.S.

Some exceptions apply:

  • Apple Watch Nike+ and AppleCare must be returned within 14 days of the delivery date. See Apple Watch Nike+ returns for more information.
  • Nike Golf Clubs can be returned for a refund within 90 days of the ship date. See Nike golf club return policy and warranty for more information.
  • Nike gift cards: No returns or cancellations after purchase.
  • Other Nike+ devices, including the Nike+ FuelBand SE, Nike+ FuelBand, Nike+ SportWatch GPS, Nike SportBand, Nike+ Kinect Training for Xbox 360, Nike + iPod, Nike+ Basketball, Nike+ Training, Nike + iPod Sensor, and the Nike + iPod Sport Kit, can only be returned if unopened. Visit Nike+ App & Device Support for assistance and troubleshooting steps.
  • Some Nike products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.

HOW DO I RETURN MY NIKE.COM ORDER?

  • USE THE RETURN LABEL INCLUDED WITH THE ORDER

    Nike.com orders include a return form and free prepaid return label in the box. Please fill out the form and place it in the box with your order, stick the label on the box, and drop it off at any UPS location.

  • Download a return label

    If you did not receive a return label with your order, start your online return by clicking the button below and following the on-screen prompts.

    After you set up your return, you'll receive a preaddressed return label that can be used to ship your product back to us (join Nike+ to receive a free prepaid return label).

  • RETURN YOUR ORDER TO A NIKE STORE

    Bring your packing slip or order number to a Nike store.

    Please note that Nike stores cannot refund PayPal accounts and may instead offer a gift card at the manager's discretion.

  • RETURN YOUR NIKE.COM CONVERSE ORDER TO A CONVERSE STORE

    Bring your Nike.com order confirmation email and packing slip with Converse product to a Converse store.

NIKEiD AND CUSTOM CONVERSE RETURNS

Custom Converse and NIKEiD products can be returned for any reason within 30 days. See the NIKEiD returns policy for more information.

NIKE AND CONVERSE STORE RETURNS

  • Nike products purchased at a Nike store must be returned to a Nike store. If you made an online purchase at a Nike store, please follow the Nike.com return instructions above. See the Nike store return policy for more details.
  • Converse products purchased from a Converse store must be returned to a Converse store.

DEFECTIVE/FLAWED PRODUCTS

Nike stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.

Some Nike products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.

  • Nike.com purchases: Flawed shoes, apparel and gear can be returned if manufactured less than two years ago. Follow the online return steps above.
  • Nike store purchase: Return flawed products to the store or another nearby Nike store.
  • Authorized retail store purchases:
  • NIKE: If you're unable to return your Nike product to the original place of purchase, please start a claim on Nikeclaims.com.
  • CONVERSE: If you are unable to return your Converse product to the original place of purchase, please start a Converse claim here.

EXCHANGE OPTIONS

If you wish to exchange your Nike.com order for a different size, color or style, please call us. You can also take your Nike.com order to a Nike store for a refund or in-store exchange.

GIFT RETURNS

Please call us to return a gift without the gift giver being notified or refunded. We'll help you return the gift for a Nike.com gift card.

 
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