NIKEiD orders can be returned for any reason within 30 days of the shipping date . After 30 days, NIKEiD orders can be returned if the product is unworn or is defective. Some restrictions apply.
Please note, orders placed between November 7, 2017 and January 6, 2018 can be returned for any reason within 60 days of purchase.
Start your online return by clicking the button below and following the on-screen prompts. You'll receive a return label that can be used to ship your product back to us (join NikePlus to receive a free prepaid return label).
After your return is received, we'll refund your original payment method. Please allow up to two billing cycles for the refund credit to appear on your statement.
You can also return your NIKEiD order to most Nike retail store locations. Simply bring your packing slip or order number. Please note that Nike stores cannot refund to PayPal accounts and may instead offer a gift card at the manager's discretion.
Orders placed in-store at a NIKEiD studio or kiosk must be returned to the store. If you're unable to return your order to the store, please contact the store directly.
We are not able to accept returns on NIKEiD products purchased through a bulk order, unless such item has a material or workmanship flaw.
If you wish to exchange your NIKEiD order for a different size or style, please call us.
Please call us to return a gift without the gift giver being notified or refunded. We'll help you return the gift for a Nike gift card.
If your NIKEiD product has a material or workmanship flaw, Nike will accept your return if the product was manufactured less than two years ago. Please follow the return steps above. Returns aren't accepted if the product was manufactured more than two years ago or the product shows evidence of excessive wear, misuse or alteration.